Hey guys, I haven't been here in years, but I need help. Long story short I bought an Xbox One a few weeks back and it crashed while I was playing it. I returned it and got a replacement and every time I try and sign in with my old gamertag, it crashes. I've tried signing in one other peoples' Xbox Ones, but it crashes those too! I had to create a new account which is agitating because I still have gold on the other account that I can't even use! The only way I've been to access it has been to recover onto my roommates 360. Microsoft support is no help either, they have no idea what the problem is. http://www.mediafire.com/watch/rlu5go91b986e35/IMG_0873.m4v