Most people know that when you have an issue with your 360 and need to get it fixed, you can call 1-800-4MY-XBOX (1-800-469-9269) for their basic customer support. If that doesn't work our for you, call this number: 866-506-3826. This is an escalated support line where everyone speaks English and nobody has crazy accents that you can't understand. If someone from the basic customer support has helped you and given you a reference number in the form of 105 XXX XXXX, then you can call the 888-236-0927 escalated support line. Again, here everyone speaks native English. If that still doesn't work, take it to these guys: robbieb@microsoft.com- Robert (Robbie) Bach- PRESIDENT, ENT & DEVICES DIV donm@microsoft.com - Don Mattrick- SVP, INTERACTIVE ENT. BUSINESS jabell@microsoft.com - Jeff Bell - CVP GLOBAL MKT INTERACTIVE ENT And if they can't help you (god help you), then cuss the frak out of these people for the shaft you received when you called the other support lines: Kathleen Hogan, Corporate Vice President, Worldwide Customer Service, Support and Customer and Partner Experience - khogan@microsoft.com Bill Gates, the man in charge - billg@microsoft.com A friend of mine had to do this when his system died due to the Error 74 and it was out of the one year warranty, because the three year extended only covers the RRoD. It worked. They sent him a brand new Pro system w/controller, cables, HD, and everything, and a new copy of Perfect Dark Zero, which he promptly sold. Hope this helps people!
Ah, so improve your life at the expense of others? Great idea! Let's go complain to these people and make their lives misreable.
Thank you for the extreme usefullness of the xbox support stuff. I wish I knew that info before I talked w/ basic support. QFT
just a tip if you call up the normal xbox support line you can easily scam your way into free accessories.
Actually Nemihara... These people are paid to deal with complaints If it wasn't for stupid people who get pissed when a map doesnt load, these people wouldnt have jobs. Furthermore, i am sure that people who work for customer support lines are aware of the fact that they signed themselves up for aiding our constant grievance. If you were referring to Bill Gates and the other notable names listed then your still being stupid because Microsoft CEO's and executives do not take complaints thats where the Indians come in P.S. Im sorry for the tangent but that was an ignorant comment.. we are certainly not making anyones life miserable
No dude nobody does but like i said... those complaining kids are the reason why they have a job and if they were really annoyed/hurt/offended by complaining kids then why the hell would they take a CUSTOMER SUPPORT job?
Because that's practically the only way s/he can earn money? Some people really do take life for granted.